dka88 Privacy Policy

dka88 is an internationally licensed offshore online casino and sports betting platform serving players in Bangladesh and other eligible markets. We recognise that your privacy is important and that you have a right to understand how your personal information is handled every time you interact with our platform.

This Privacy Policy applies to all personal data collected through the dka88 website at dka88.io, including all games, betting markets, promotional pages, account registration flows, customer support interactions, and payment processing activities. It applies equally to players accessing the platform via desktop browser and mobile device.

dka88 is committed to processing personal data in a manner that is lawful, fair, and transparent. We collect only what we need, use it only for the purpose it was gathered, protect it with appropriate technical and organisational security measures, and delete it when it is no longer required. We do not engage in the sale of personal data to third parties for commercial purposes under any circumstances.

This policy should be read alongside the dka88 Terms & Conditions, which govern the broader contractual relationship between you and dka88. Where there is any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy prevails.

For the purposes of applicable data protection laws, dka88 acts as the data controller in respect of personal data collected from registered players and website visitors. As data controller, dka88 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out in compliance with applicable legal obligations.

dka88 operates as an internationally licensed offshore gaming platform. All data processing activities are conducted in accordance with the data protection requirements of the jurisdiction in which dka88 holds its operating licence, as well as internationally recognised data protection standards.

If you have any questions about how dka88 processes your personal data, or wish to exercise any of your data rights, you may contact our Data Protection contact directly via the details provided in Section 15 of this policy.

dka88 collects personal data from you in the following categories, depending on how you interact with the platform:

3.1 Registration Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you are aged 21 or above).
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other) and postcode.
• Email address and mobile phone number.
• Account username and encrypted password.

3.2 Identity Verification Data

• Copies of government-issued photo identification (e.g., National ID card, passport, or driver's licence).
• Proof of residential address (e.g., utility bill, bank statement dated within 90 days).
• Proof of payment method ownership (e.g., screenshot of bKash, Nagad, or Rocket account showing your registered mobile number).
• Source-of-funds documentation where required by our anti-money laundering compliance programme.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in BDT, timestamps in BST (UTC+6), and payment method identifiers.
• Tokenised payment method references (bKash number, Nagad number, Rocket number, Upay number, masked Visa/Mastercard numbers). Full card numbers are never stored on dka88 servers.
• Bonus and promotion credit/debit records.
• Account balance history.

3.4 Gameplay & Betting Data

• Game session logs, including game name, bet amount, outcome, and session duration.
• Sports betting records, including market selection (e.g., BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures), stake, odds, and settlement outcome.
• Responsible gaming tool activation records (deposit limits, loss limits, session reminders, cooling-off periods, self-exclusion).

3.5 Technical & Device Data

• IP address at the time of login and key account events.
• Device type, operating system, and browser version.
• Device fingerprint data used for fraud detection and duplicate account identification.
• Session timestamps and page interaction logs.

3.6 Customer Support Data

• Records of live chat conversations and email correspondence with the dka88 support team.
• Support ticket content, including any personal details you voluntarily provide during a support interaction.

The table below summarises the primary purposes for which dka88 processes personal data and the category of data used for each purpose:

dka88 does not use your personal data to serve third-party advertising or to build behavioural marketing profiles for sale to external parties. Any promotional communications sent by dka88 relate exclusively to dka88 platform offers and are sent only to players who have opted in to marketing communications during registration or via account settings.

dka88 processes personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your dka88 account, process your deposits and withdrawals, and deliver gaming services you have requested. Without this processing, we cannot provide the dka88 service to you.
• Legal obligation: Processing required to comply with applicable anti-money laundering regulations, age verification requirements, sanctions screening, and record-keeping obligations imposed on offshore gaming operators.
• Legitimate interests: Processing for fraud detection, platform security, abuse prevention, and internal analytics, where our legitimate interest in protecting the platform and its players is not overridden by your privacy rights.
• Consent: Processing for optional marketing communications, where you have provided explicit opt-in consent. You may withdraw consent for marketing at any time via your account settings or by contacting support.

dka88 uses cookies and similar tracking technologies on its website to enable essential platform functionality, improve user experience, and support fraud detection. The types of cookies used by dka88 are as follows:

• Strictly Necessary Cookies: These are essential for the platform to function. They manage your login session, maintain your account state across pages, and support security features such as CSRF protection. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your preferences — such as language selection and interface settings — to personalise your experience on return visits.
• Analytics Cookies: These collect anonymised data about how visitors interact with the dka88 website (e.g., pages visited, time on site, device type) to help us improve the platform. Analytics data is aggregated and does not identify individual players.
• Fraud Detection & Security Cookies: These support device fingerprinting and session integrity checks used to detect duplicate accounts, unauthorised access attempts, and suspicious betting patterns.

dka88 does not use third-party advertising cookies or pixel trackers that serve ads on external websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to log in and use the dka88 platform.

dka88 does not sell your personal data. We share personal data only in the following limited and necessary circumstances:

• Payment processors: Transaction data is shared with our payment processing partners (including the technical infrastructure supporting bKash, Nagad, Rocket, Upay, Visa, and Mastercard integrations) solely to process deposits and withdrawals. Payment processors are contractually bound to handle data in accordance with applicable financial security standards.
• Game providers: Gameplay session data may be shared with licensed third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) to the extent necessary to deliver their games within the dka88 platform and to resolve game-related disputes. Game providers do not receive your full identity or financial data.
• Identity verification services: Where dka88 uses third-party KYC or document verification services to authenticate identity documents, your verification data is shared with those services under strict contractual data processing agreements.
• Fraud prevention and AML partners: Aggregated risk signals and, in certain cases, specific transaction data may be shared with anti-fraud and anti-money laundering technology providers to protect the platform and its players.
• Regulatory and legal authorities: dka88 may disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or to protect the rights and safety of dka88 and its players.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of dka88's business assets, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections remaining in place.

All third parties with whom dka88 shares personal data are required to implement appropriate technical and organisational measures to protect that data, and are prohibited from using it for any purpose other than the specific service they provide to dka88.

As an internationally licensed offshore gaming platform, dka88 may store and process player data on servers located outside of Bangladesh. Where personal data is transferred to countries that may not offer the same level of data protection as your home jurisdiction, dka88 implements appropriate safeguards to protect that data, including:

• Contractual data processing agreements with overseas processors that incorporate internationally recognised data protection clauses.
• Use of reputable cloud infrastructure providers that maintain internationally certified security standards (e.g., ISO 27001, SOC 2).
• Encryption of data both in transit (SSL/TLS) and at rest, regardless of the storage location.

By creating a dka88 account, you acknowledge that your personal data may be processed outside of Bangladesh as described in this section, subject to the safeguards outlined above.

Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and dka88 servers.
• Encryption of sensitive data fields (including passwords, which are stored as salted cryptographic hashes — never as plain text) at rest.
• Role-based access controls limiting internal access to personal data to authorised personnel with a legitimate operational need.
• Regular security audits and penetration testing of the dka88 platform infrastructure.
• Two-factor authentication (2FA) available to all registered players to protect account access.
• Automated anomaly detection systems that flag unusual login attempts, suspicious transaction patterns, and potential account takeover activity.
• Data breach response procedures that enable dka88 to identify, contain, and notify affected players of any confirmed data breach within a reasonable timeframe.

While dka88 takes all reasonable steps to protect your personal data, no internet-based system is entirely immune to security risks. You are responsible for maintaining the security of your own account credentials. If you suspect that your dka88 account has been compromised, please contact our support team immediately via live chat or email at [email protected].

dka88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data (which can no longer be linked to an individual) may be retained indefinitely for aggregated analytics purposes.

Subject to applicable law, you have the following rights in respect of the personal data dka88 holds about you:

• Right of Access: You have the right to request a copy of all personal data dka88 holds about you. We will provide this in a structured, commonly used format within 30 days of a verified request.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data. You may update basic account details directly from your account settings; for changes to identity-verified fields, please contact support.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other lawful basis applies. Note that dka88 may be required to retain certain data (e.g., financial transaction records) for legally mandated retention periods even after an erasure request.
• Right to Restriction: You have the right to request that dka88 restrict processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on legitimate interests, including profiling. dka88 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing. You can do this via account settings or by contacting support.

To exercise any of the above rights, please contact the dka88 support team at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request and will respond within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

dka88 does not intentionally collect, use, or store personal data from any individual under the age of 21. During registration, all players are required to confirm their date of birth and submit to identity verification. If dka88 discovers or is notified that personal data has been collected from a player who is under 21 years of age, we will immediately close the account, void all pending bets, and securely delete all personal data associated with that individual, except where records must be retained in accordance with anti-money laundering obligations.

If you are a parent or guardian and believe that your child has registered on the dka88 platform, please contact us immediately at [email protected]. We take underage gambling seriously and will act promptly on all such notifications.

The dka88 website does not contain links to third-party external websites in its primary navigation or content areas. However, certain game providers integrated within the dka88 platform (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) operate their game engines within embedded iframes or redirected sessions. These providers have their own privacy policies that govern data collected within their game environments.

dka88 is not responsible for the privacy practices of third-party game providers or any other external services. We recommend reviewing the privacy policies of any third-party service with which you interact, to the extent those services are separately accessible to you.

dka88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered players by email and display a prominent notice on the dka88 platform for a minimum of 14 days before the changes take effect.

The date at the top of this policy indicates when it was last updated. We recommend reviewing this page periodically. Your continued use of the dka88 platform following the effective date of a revised policy constitutes your acknowledgement of the updated terms. If you do not agree with a material change, you may request account closure before the new policy takes effect by contacting our support team.

Minor updates — such as corrections to typographical errors, clarifications that do not change the substance of the policy, or updates to contact details — may be made without individual notification.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data dka88 holds about you, please contact us through the following channels:

• Email: [email protected] — use the subject line "Privacy Policy Query" or "Data Rights Request" for faster routing.
• Live Chat: Available 24/7 from within your dka88 account dashboard, with agents operating on Bangladesh Standard Time (BST, UTC+6).
• Response Time: We aim to respond to all privacy-related queries within 5 business days, and to all formal data rights requests within 30 days of identity verification.